Terms & Conditions
These Terms and Conditions govern your use of the UrbanSketchCourse.com website and services.
By purchasing a course, membership, or accessing the website, you agree to these Terms.
1. About Us
UrbanSketchCourse.com is operated by V-Learn Ltd, a company registered in England and Wales.
Registered Office:
207 Regent Street
London
W1B 3HH
United Kingdom
UrbanSketchCourse.com is a trading name of V-Learn Ltd.
Contact email: [email protected]
2. Definitions
Student
The individual who purchases or accesses a course, membership, or service.
Course
Online educational content delivered digitally through UrbanSketchCourse.com.
Workshop or Retreat
Live events, workshops, or retreats organised by UrbanSketchCourse.com.
Site
The UrbanSketchCourse.com website and any associated learning platforms.
Services
Courses, memberships, workshops, retreats, and related services offered through the Site.
3. Account Registration
To access certain services you must create an account.
You agree that:
• the information you provide is accurate and complete
• you will keep your login credentials secure
• you will not share your account with others
Only one account per individual is permitted.
We reserve the right to suspend or terminate accounts that violate these Terms.
4. Courses and Membership
When you purchase a course you receive access to the course materials through your account.
Courses may include:
• video lessons
• downloadable resources
• community discussions
• sketch gallery access
• optional live sessions or critiques
We may update or improve course content periodically.
Where material changes affect ongoing memberships, reasonable notice will be provided.
5. Payments
All course fees must be paid in advance.
Payments may be processed through secure third-party payment providers including:
• Stripe
• PayPal
We do not store full credit or debit card details on our servers.
Prices are displayed on the website and may change at any time for future purchases.
6. Refund Policy (Digital Courses)
We offer a 30-day money-back guarantee on eligible digital courses purchased through UrbanSketchCourse.com.
If you are not satisfied with a course, you may request a refund within 30 days of the purchase date.
Refund requests must be submitted by contacting:
Refunds will normally be issued using the original payment method.
After the 30-day refund period has expired, purchases are non-refundable.
This refund policy applies only to digital courses.
It does not apply to:
• live workshops
• in-person events
• retreats
• special events
• promotional offers where stated otherwise
Live workshops and retreats are subject to their own terms and cancellation policies available here:
Live Workshop Terms & Conditions
7. Chargebacks and Payment Disputes
If you experience any issue with your purchase, please contact our support team before initiating a payment dispute.
By purchasing from UrbanSketchCourse.com you agree to first attempt to resolve any billing issues directly with us.
Where a chargeback or payment dispute is initiated without first contacting us, we reserve the right to:
• suspend access to courses and services
• terminate the user account
• restrict future purchases
This clause does not affect your legal consumer rights.
8. Acceptable Use
Students agree not to:
• share their login details
• distribute or resell course materials
• upload content they do not have rights to
• post abusive or offensive content
• attempt to gain unauthorised access to the platform
• use the services for unlawful purposes
• harass other community members
Accounts violating these rules may be suspended or terminated.
9. Intellectual Property
All course materials, including videos, images, text, downloads, and training content are protected by copyright and other intellectual property laws.
These materials remain the property of UrbanSketchCourse.com or its licensors.
Students receive a personal, non-transferable licence to access the materials for personal learning only.
Course content may not be copied, redistributed, or shared without written permission.
10. Community Content
Students may upload sketches or comments to community areas of the site.
By uploading content you confirm that:
• you own the rights to the content, or
• you have permission to upload it.
You grant UrbanSketchCourse.com a non-exclusive licence to display the content within the platform.
11. Live Workshops and Retreats
Workshops, retreats, and live events are governed by separate terms and cancellation policies.
Those terms are available here:
Live Workshop Terms & Conditions
By registering for such events you agree to those specific terms.
12. Availability of Services
We aim to keep the website and courses available at all times but cannot guarantee uninterrupted access.
Services may occasionally be unavailable due to:
• maintenance
• updates
• technical issues
• external service provider failures
13. Limitation of Liability
Nothing in these Terms excludes liability for:
• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• any liability that cannot legally be excluded under UK law
To the fullest extent permitted by law, UrbanSketchCourse.com will not be liable for:
• indirect or consequential losses
• loss of profits or business opportunities
• loss of data or goodwill
Our total liability relating to any claim shall not exceed the amount paid for the relevant course or service.
14. Privacy
Your use of the website is also governed by our Privacy Policy, which explains how we collect and process personal data.
15. Age Restrictions
Users must be at least 13 years old to use this website.
Users under 16 should obtain permission from a parent or guardian before enrolling.
16. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
