UrbanSketchCourse.com (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you use our website.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
UrbanSketchCourse.com is a trading name of V-Learn Ltd, a company registered in England and Wales (Company No. 12024677).
Registered office: 207 Regent Street, London, W1B 3HH, United Kingdom.
Email: [email protected]
We are the data controller responsible for the personal data collected through this website.
Depending on how you use the website, we may collect the following information:
• Name
• Email address
• Telephone number (if provided)
• Billing address
• Account login details
• Communications you send to us
Payments are processed securely by third-party payment processors including Stripe and PayPal.
We do not store full credit or debit card numbers on our servers.
When you use our website we may automatically collect:
• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
This information helps us improve the performance and usability of our website.
We use your personal data for the following purposes:
• Creating and managing your account
• Providing access to purchased courses
• Processing payments and transactions
• Delivering customer support
• Sending service-related communications
• Improving our website and services
• Conducting analytics and website performance monitoring
• Sending marketing emails (where you have consented)
Under UK GDPR, we rely on the following lawful bases:
Contract
To provide the services you purchase, including access to courses.
Legitimate interests
To improve our website, analyse usage, prevent fraud, and maintain platform security.
Consent
For marketing communications and non-essential cookies.
Legal obligations
To comply with tax, accounting, and regulatory requirements.
If you subscribe to our mailing list, we may send you emails about courses, updates, and promotions.
You can unsubscribe at any time by clicking the unsubscribe link in any marketing email.
We will never sell your personal information to third parties.
Our website uses cookies and similar technologies to improve functionality and analyse usage.
Cookies may include:
Essential cookies
Required for the operation of the website and user accounts.
Analytics cookies
Used to understand how visitors use our website (for example via Google Analytics).
Marketing cookies
Used to measure the effectiveness of marketing campaigns.
Non-essential cookies are only placed after you give consent through our cookie banner.
You can manage or disable cookies through your browser settings.
We may share your information with trusted third-party service providers who help operate our website, including:
• Payment processors (Stripe and PayPal)
• Website hosting providers
• Analytics services
• Email marketing platforms
• Technical and customer support services
These providers only receive the data necessary to perform their services and must process it securely and lawfully.
We may also disclose data if required by law, regulation, or legal process.
Some of our service providers may process data outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place such as:
• UK adequacy regulations
• Standard Contractual Clauses
• Other lawful data transfer mechanisms
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.
This may include retaining certain data to comply with legal, accounting, or tax obligations.
When data is no longer required, it is securely deleted or anonymised.
Under UK GDPR, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at:
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO)
https://ico.org.uk
We take appropriate technical and organisational measures to protect your personal data, including:
• Encrypted website connections (HTTPS)
• Secure hosting infrastructure
• Access controls for authorised personnel only
• Secure payment processing via Stripe and PayPal
While we take reasonable steps to protect your data, no internet transmission can be guaranteed to be completely secure.
Our website may contain links to other websites.
We are not responsible for the privacy practices of external websites.
We may update this Privacy Policy from time to time.
If you have questions about this policy, please contact:
